Customer Service Representative (IT)
TBanque is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, TBanque has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. TBanque is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.
TBanque’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join our Customer Service department and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun.
Responsibilities:
- Be an effective bridge between company and clients
- Provide first level support to the company’s clients by chat, e-mail and phone
- Receive requests for assistance and support and respond with the utmost professionalism possible according to the company’s guidelines
- Keep the customer’s interest alongside company’s requirements in mind at all times
- Interact with clients through both written and verbal communication
- Keep vigilance regarding company's compliance with Cyprus and Global regulations
- Represent the company and product at the highest possible level and provide a “WOW” professional and service experience
- Must be already living in Cyprus -This is not a relocation position
- This is a shift-based position -Ability to work shifts and weekends - 5 working days per week
- Italian at a high level (read, speech and written)
- English at a high level (read, speech and written)
- Basic understanding of the financial markets
- Experience working in customer service
- Service Orientation
- Phenomenal inter-personal skills
- High motivation to succeed and contribute
