My TBanque Money card didn't work in an ATM. What happened?

Your card may not have worked for a number of reasons; for example, you may have not enough money in your account to complete the transaction, had your card blocked due to a security process, experienced a network error, or there may be another reason. For a list of possible reasons, see our Terms and Conditions.

If you would like to discuss any issues regarding your card, contact our Customer Service team.