Why don’t I receive the SMS code to log in? (2FA)

If you have 2FA activated in your TBanque account and you do not receive the SMS code, we advise you to:

 

• Make sure your phone is connected to a network

Check that you have a stable connection and you can receive other SMSs and phone calls.

 

• Request the SMS again

You may request the code to be resent a total of 5 times.

 

• Request to receive the code via a voice call

Click the phone call link to receive the code via an automated voice call.

 

Still not receiving the code to log in? Click here to contact Customer Service.