Customer Service Representative (SP)

TBanque is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, TBanque has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. TBanque is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.

TBanque’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join our Customer Service department and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun.

Responsibilities:

• Be an effective bridge between company and clients 
• Provide first level support to the company’s clients by chat, e-mail and phone
• Receive requests for assistance and support and respond with the utmost professionalism possible according to the company’s guidelines
• Keep the customer’s interest alongside company’s requirements in mind at all times
• Interact with clients through both written and verbal communication
• Keep vigilance regarding company's compliance with Cyprus and Global regulations
• Represent the company and product at the highest possible level and provide a “WOW” professional and service experience

• Must be already living in Cyprus -This is not a relocation position
• This is a shift-based position -Ability to work shifts and weekends - 5 working days per week
• Spanish at a high level (read, speech and written)
• English at a high level (read, speech and written)
• Basic understanding of the financial markets
• Experience working in customer service
• Service Orientation
• Phenomenal inter-personal skills
• High motivation to succeed and contribute