How do I clear cache and cookies?
If you are having technical issues with the platform, we recommend clearing your browser’s cache and cookies as a first step in trying to resolve the issue.
To clear your browser’s cache and cookies, follow these steps:
- Close all browsers, including the one with the platform open.
- Open a new browser window and go to your browser’s history. This is usually done by pressing Ctrl H, or Command H, on your keyboard.
- Follow the necessary steps and empty your cache and delete the cookies.
- Close your browser.
- Reopen the TBanque platform on a new window and perform the desired action again.
Are you still experiencing technical issues with the platform? Click here to contact Customer Service.
