What should I do if I can't see my withdrawn funds?
Normally, you will receive your funds in a few days, depending on the payment method used. If you still do not see the funds after that time, try these options:
- Check the status of your funds
Go to your withdrawal dashboard to see if it was processed. If it shows it was, the funds have been sent to you, and you can click to see a breakdown of the payment method(s) used. In that case, contact your payment provider for more information.
- Check the date the withdrawal was processed
We always send you an email confirming your withdrawal status within 2 business days of your request. From the time your withdrawal request was approved, you will receive your funds in a few days. If you cannot find this email, go to your email’s spam folder or your withdrawal dashboard.
- Review the information you submitted
If you attempted to use a bank transfer to withdraw your funds, make sure the information you entered was correct.
- Accept the withdrawal in your payment method
If you attempt to withdraw funds to your PayPal account, make sure you accept the withdrawal in the PayPal account or the request will be cancelled 3 days after being processed.
Are you still having trouble after performing these options? Click here to contact Customer Service. We may ask you for an official account statement from your bank / payment provider so we can investigate. This should show:
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Your full name
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Your bank / payment provider’s name
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If the withdrawal was sent to your credit/debit card: All transactions starting from the date of your last deposit until the present day
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If the withdrawal was sent to another payment method: All transactions starting from the date of the withdrawal until the present day
