When will I receive my withdrawal?

As long as the account is fully verified and no additional documentation is required, you may request to withdraw any and all funds that are available in your Available balance at any time without limitation. 

 

We will send you an email confirming your withdrawal status within 2 business days of your request.

 

Normally, you will receive your funds in a few days. However, from the time you request the withdrawal it may take up to 10 business days, depending on the payment method used:

  * For various reasons that include security procedure requirements, some withdrawals may be only processed on the next business day.

 

When you request a withdrawal, we ask you to choose an alternative payment method in the withdrawal form.

 

Please be aware that we reserve the right to send the withdrawal amount to the original payment method(s) used to deposit funds into your TBanque account. If the amount you are requesting to withdraw exceeds the amount deposited with a single credit / debit card or bank transfer, we will send the full amount to another payment method used to fund your account if applicable. 

 

If any of your original payment methods can no longer receive funds, we encourage you to contact our Customer Service team before you request the withdrawal so that we can exclude the inactive payment method from being used in future withdrawals.