| State | License | Licensing Authority | Disclosure |
|---|---|---|---|
| Alabama | Money Transmission License (754) | Alabama Securities Commission RSA Dexter Avenue Building 445 Dexter Avenue, Suite 12000 Montgomery, AL 36104 Telephone: 1-800-222-1253 Email: [email protected] Website: www.asc.alabama.gov |
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| Alaska | Money Transmitter License (AK-MT-011361) | State of Alaska
Division of Banking & Securities |
For Alaska Residents Only:
If your issue is unresolved by TBanque USA LLC (1-888-271-8365), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Formal complaint forms may be submitted via:
If you have questions regarding formal complaints, please call 907-465-2521. Please note that this license does not cover the transmission of virtual currency. |
| Arizona | Money Transmitter License (1037715) | Arizona Department of Financial Institutions 2910 N. 44th Street, Suite 310 Phoenix, AZ 85018 |
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| Arkansas | Money Transmitter License (116264) | Arkansas Securities Department Heritage West Bldg., Suite 300 201 East Markham Street Little Rock, Arkansas 72201-1692 Telephone: 1-800-981-4429 Email: [email protected] Website: www.securities.arkansas.gov | |
| Connecticut | Money Transmission License (MT-1769299) | Department of Banking Consumer Credit Division 260 Constitution Plaza Hartford, CT 06103-1800 Telephone: 1-800-831-7225 Email: [email protected] Website: www.ct.gov/dob |
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| Delaware | Check Seller, Money Transmitter License (034700) | Office of the State Bank Commissioner 555 East Loockerman Street, Suite 21EAST Dover, DE 19901 Telephone: (302) 739-4235 Website: https://banking.delaware.gov/apply-for-a-license/sale-of-checks/ |
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| Florida | Money Transmitter License (FT230000255) | Office of Financial Regulation 200 E. Gaines St. Tallahassee, FL 32399 Telephone: 1-850-487-9687 Website: www.flofr.com |
NOTICE: By the Florida Office of Financial Regulation
By granting TBanque USA LLC a license, the Florida Office Of Financial Regulation is not endorsing the use of digital or virtual currencies. * U.S. currency is legal tender backed by the U.S. government. Potential users of digital or virtual currencies, including but not limited to Bitcoin, should be forewarned of a possible financial loss at the time that such currencies are exchanged for fiat currency due to an unfavorable exchange rate. A favorable exchange rate at the time of exchange can result in a tax liability. Please consult your tax advisor regarding any tax consequences associated with your holding or use of digital or virtual currencies. If you have a question or complaint, please contact TBanques Customer Support at [email protected], by telephone at 1-888-271-8365 or visit our website at [email protected]. Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about TBanque USA LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free). |
| Georgia | Seller of Payment Instruments License (64040) | Department of Banking and Finance 2990 Brandywine Road, Suite 200 Atlanta, Georgia 30341 Telephone: 1-888-986-1633 Website: http://www.dbf.georgia.gov | |
| Idaho | Money Transmitters License (MTL-237) | Idaho Department of Finance 800 Park Blvd., Suite 200 Boise, ID 83712 OR P.O. Box 83720 Boise, ID 83720-0031 Phone: 1-888-346-3378 E-Mail: [email protected] Website: http://www.finance.idaho.gov |
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| Illinois | Money Transmitter License (MT.0000380) | Illinois Department of Financial and Professional Regulation 320 West Washington Street Springfield, IL 62786 Telephone: (888) 473-4858 (toll-free) Website: https://www.idfpr.com/ |
Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section, with any unresolved questions or complaints about TBanque USA LLC at (888) 473-4858 (toll-free). |
| Iowa | Money Services License (2018-0141) | Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, Iowa 50309 Telephone: 1-515-281-4014 Email: [email protected] Website: http://www.idob.state.ia.us | |
| Louisiana | Money Transmission License | Louisiana Office of Financial Institutions Post Office Box 94095 Baton Rouge, LA 70804-9095 |
TBanque USA LLC is licensed by the Louisiana Office of Financial Institutions as a money transmitter. The Louisiana Office of Financial Institutions does not license or regulate services related to virtual currency including but not limited to transmission or exchange which may be conducted by TBanque USA LLC.
Please note the license issued to TBanque USA LLC by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency. |
| Mississippi | Money Transmitter License | Department of Banking and Consumer Finance P.O. Box 12129 Jackson, Mississippi 39236-2129 Telephone: 1-800-844-2499 Email: [email protected] Website: http://www.dbcf.state.ms.us |
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| Nebraska | Money Transmitter License | Nebraska Department of Banking & Finance 1526 K Street, Suite 300 Lincoln, NE 68508-2732 Telephone: (402) 471-2171 or (877) 471-3445 Website: https://ndbf.nebraska.gov/ |
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| New Hampshire | Money Transmitter License (24248-MT) | Banking Department Consumer Credit Division 53 Regional Drive, Suite 200 Concord, NH 03301 Telephone: (603) 271-3561 Website: https://www.nh.gov/banking/index.htm |
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| New Mexico | Money Transmitter License | New Mexico Regulation & Licensing Department Financial Institutions Division Toney Anaya Bldg., 2550 Cerrillos Road Santa Fe, NM 87505 |
If your issue is unresolved by TBanque USA LLC (1-888-271-8365), please submit formal complaints with the New Mexico Regulation & Licensing Department, Financial Institutions Division. Formal complaints may be submitted via: 1. Website: www.rld.state.nm.us/financialinstitutions 2. Phone: 505-476-4885 3. Mail: New Mexico Regulation & Licensing Department Financial Institutions Division Toney Anaya Bldg., 2550 Cerrillos Road Santa Fe, NM 87505 |
| North Carolina | Money Transmitter License (182621) | North Carolina Commissioner of Banks 4309 Mail Service Center Raleigh, NC 27699-4309 Telephone: 919-733-3016 Website: http://www.nccob.gov |
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| North Dakota | Money Transmitter License (MT103394) | Department of Financial Institutions 2000 Schafer Street, Suite G Bismarck, ND 58501-1204 Telephone: 1-701-328-9933 Email: [email protected] Website: http://www.nd.gov/dfi |
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| Ohio | Money Transmitter License (OHMT153) | Department of Commerce Division of Financial Institutions 77 South High Street, 21st Floor Columbus, Ohio 43215-6120 Telephone: 1-866-278-0003 Email: [email protected] Website: http://www.com.ohio.gov/fiin | |
| Oklahoma | Money Transmission License | Oklahoma State Banking Department 2900 North Lincoln Boulevard Oklahoma City, OK 73105 Telephone: (405) 521-2782 Fax: (405) 522-2993 Website: www.banking.ok.gov |
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| Oregon | Money Transmitter License (30223) | Department of Consumer and Business Services Division of Finance and Corporate Securities P.O. Box 14480, 350 Winter St. NE, Suite 410 Salem, Oregon 97309-0405 Telephone: 1-866-814-9710 Email: [email protected] Website: http://dfcs.oregon.gov |
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| South Dakota | Money Transmitter License (MT.2159) | South Dakota Department of Labor Regulation Division of Banking 217 W Missouri Ave Pierre, SD 57501 Telephone: 1-605-773-3421 Email: [email protected] Website: http://dlr.sd.gov/banking | |
| Tennessee | Money Transmitter License (1769299) | Tennessee Department of Financial Institutions Tennessee Tower 26th Floor ?312 Rosa L. Parks Avenue Nashville, TN 37243 Telephone: (800) 778-4215 Email: [email protected] Website: https://www.tn.gov/tdfi/mortgage-consumer-lending/money-transmitter.html |
Please note that this license and the required surety bond do not cover the transmission of virtual currency. TBanque is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.
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| Texas | Money Transmitter License (3181) | Department of Banking 2601 N. Lamar Blvd Austin, Texas 78705 Telephone: 1-877-276-5554 Email: [email protected] Website: http://www.dob.texas.gov/ |
If you have a complaint, first contact TBanques Customer Support at [email protected], by telephone at 1-888-271-8365 or visit our website at [email protected]. If you still have an unresolved complaint regarding the Companys money transmission or virtual currency activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov. |
| Vermont | Money Transmitter License (100-126) | Department of Financial Regulation Banking Division 89 Main Street Montpelier, VT 05620-3101 Telephone: 1-888-568-4547 Email: [email protected] Website: http://www.dfr.vermont.gov | |
| Washington | Money Transmitter License (550-MT-115893) | Department of Financial Institutions Division of Consumer Services P.O. Box 41200 Olympia, Washington 98504-1200 Telephone: 1-877-746-4334 Website: http://www.dfi.wa.gov/ | You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) business days of receipt of a written request for refund unless any of the following occurs: (i) The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; (ii) Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund; (iii) TBanque has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or (iv) TBanque is otherwise barred by law from making a refund. Fraudulent transactions may result in the loss of your money with no recourse. In addition, please note the following disclosures associated with transactions with virtual currency: A schedule of all fees and charges can be found here: https://www.etoro.com/en-us/customer-service/market-hours-fees/. All fees and charges are disclosed prior to completing your transaction, and the fees and charges are assessed at the time of the transaction. Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not insured against theft or loss by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation. Transactions in virtual currency are irrevocable, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable. Additionally, the nature of virtual currency may lead to an increased risk of fraud or cyber attack, and the value of your virtual currency stored with TBanque may be irretrievably stolen. TBanque is not liable for unauthorized, mistaken, or accidental transfers. If you mistakenly or accidentally transfer virtual currency, or if an unauthorized transfer occurs or you believe your account has been compromised, you must notify TBanque immediately. If you have a complaint about this service, please contact TBanque at https://www.etoro.com/en-us/customer-service/ or, for any unresolved consumer complaints, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods: 1. File a complaint online, mail or fax: http://www.dfi.wa.gov/cs/cscomplaintform.htm 2. Call: 1-877-RING DFI (1-877-746-4334) 3. Email: [email protected] |
| West Virginia | Money Transmitter License (WVMT-1769299) | Division of Banking 1 Players Club Drive, Suite 300 Charleston, West Virginia 25311-1638 Telephone: 1-304-558-2294 Website: http://www.dfi.wv.gov |
Residents of any of the states which are not listed in this webpage cannot open an account with TBanque