Customer Service Representative

The world's leading social Trading platform is looking for a quality obsessed service professional to join our incredibly dynamic team of brilliant minds who service our clients at the front line with any issues or queries they may have engaging with our platform!

Here you will receive best in class coaching and development and will be joining an energised team who are enthusiastically human, and technically literate.

Working as part of our customer service team, you will work across customer issues while delivering the very best in customer experience. You don’t have to be a genius at trading, in fact we want people who are passionate about creating the best experiences for our clients and we will teach you the rest!

Does this sound like you…?

1. You love learning and working as part of a team
2. You are passionate and curious about financial trading and problem solving
3. You are passionate about delivering exceptional customer service
4. You enjoy being part of group projects and forming incredible relationships
5. You love fixing problems and educating clients

What will you be doing?

1. Provide first level support to the company’s clients by chat, e-mail and phone.
2. Receive requests for assistance and support and respond with the utmost professionalism possible according to the company’s guidelines.
3. Represent the company and product at the highest possible level and provide a “WOW” professional and service experience 
4. Receive personalised development and coaching
5. Take part in weekly and monthly recognition and reward programs
6. Make an impact and contribute to our business success and the success of our clients
7. Work with the best in the biz from around the world
8. Go the extra mile to resolve all challenges

You must

1. Speak English fluently. Additional languages are a big plus!!
2. Ideally have experience in dealing with customers
3. Be motivated to learn
4. Have Resilience & Be Adaptable
5. Love problem solving and helping people
6. Have full working rights for Australia

A typical day at TBanque Customer Service

1. Delight customers in every engagement
2. Learn about our tech and how to resolve issues
3. Collaborate with internal and external teams
4. Work with hands on CS Leaders who are deeply passionate about service and your development
5. Celebrate the wins with your teammates
6. Work in an incredible office with truly talented people - We only hire the best!

Office Perks

• Brand new funky office environment in CBD
• Free snacks and drinks
• Ping Pong and Nintendo Switch 
• Wellness room

Other Benefits

• Hybrid working model
• Full at home office set up
• Monthly events
• Additional wellness / recharge days

What's next?

If this excites you, apply today and our hiring team will be in touch.